Job Title: Customer Service Specialist
Company: Timebomb Trading Inc. / FBOMB Trading Inc.
Location: Burnaby, British Columbia
About Us:
Timebomb Trading Inc. and FBOMB Trading Inc., founded in 1991, have evolved into versatile businesses with a strong focus on brand development and long-term success. Our extensive portfolio includes full-service distribution, sales, physical retail stores, online retail, marketing, event coordination, third-party logistics, customer support, and manufacturing. To learn more about us, please visit our websites at www.timebombtrading.com and www.fbombtrading.ca.
Job Description:
Timebomb Trading Inc./FBOMB Trading Inc. is a wholesale distribution company located in the Market Crossing area of South Burnaby BC. Since 1991, we've been bringing some of the world's best streetwear, skate, lifestyle, fashion and outdoor brands to the Canadian market and only work with the brands and products we are genuinely passionate about.
We are looking for a full-time, seasonal, in-office “Customer Service Specialist” to begin work in November 2026. We are looking for somebody who is self-motivated, highly organized, and able to communicate with effectiveness, patience, and kindness, and interested in fashion from streetwear/lifestyle to outdoor clothing to everything in-between.
See more of us at www.timebombtrading.comand www.fbombtrading.ca, and instagram @timebombtrading or @fbombtrading
What you'll be doing (but not limited to):
- Fulfilling, maintaining and communicating customer service requests through email and phone
- Processing, reviewing, updating, and maintaining customer orders and warranty claims
- Contacting customers for order shipment approval
- Processing invoices and credit memos with accuracy
- Calculating, collecting and processing payments
- Keeping detailed records of actions taken
- Updating the customer information database
- Maintaining a good working relationship with the company’s vendors, customers and sales reps
- Gaining in depth familiarity with the warranty periods and warranty policies of our brands
- Submitting quarterly warranty claims to vendors
- Managing replacement parts and stock for warranty fulfillment
- Handling warranty returns and minor warranty repairs
- Working closely with other departments to ensure efficiency and timeliness
- Other administrative or operations assistance
What we're looking for:
- 2+ years in a customer service role
- Strong typing/word processing skills
- Ability to handle a wide range of administrative support-related tasks
- Proficiency in written and verbal English communication
- Exceptional attention to detail, organizational skills, and time management skills
- Excellent computer skills including Google Drive, Microsoft Excel, Outlook and more
- Strong ability to multitask, establish priorities and work under pressure
- Flexibility and adaptability to changing workloads
Benefits of Working at Timebomb & FBOMB Trading:
- Extended medical, vision & dental benefits available
- Employee discounts on in-house purchases of our brands
- Team building activities and amenity rooms featuring video games, a ping pong table and skate ramp
- In-office coffee beans and espresso machine
- Paid flex hours & bereavement leave
$22 per hour
Email resumes to Jobs@timebombtrading.com
